KEY INGREDIENT #3 : PROCESSES The hospitality industry, in pursuit of permanent consistency, relies on quality standards which help ensure guest service processes are carried out in a systematic way. The best example in the luxury industry is a worldwide used set of standards called the “Leading hotels of the World” quality assurance[1] Common service…
Key ingredient #2 :Facilities Facilities include many important features of any luxury hotel, starting with a prime location. As one famous saying goes, there are three important factors in the hotel business: location, location, and… location[1] The building quality, as well as the upkeeping of its public areas will also be determinant. Here are some international…
Key ingredients for success Key Ingredient #1: Staffing and training A hot topic these days, as many countries relying on tourism struggle to find and retain qualified staff. In this respect, France is an interesting case study: any given year the hotel and restaurant has anywhere between 150’000 to 200’000 positions left vacant. In 2021,…
Last week I had the pleasure of participating, as a guest speaker, in the “Future of Sustainable Hospitality 2018” conference, organized by the Riga Hotel School in Latvia….
When hospitality education meets sustainable tourism… One thing I really find important in life is to be useful to others, which is, after all, the basis of any hospitality related activity, wouldn’t you say? At least, it’s the reason why I chose to work in this field many years ago, besides an insatiable urge to…
