KEY INGREDIENT #3 : PROCESSES The hospitality industry, in pursuit of permanent consistency, relies on quality standards which help ensure guest service processes are carried out in a systematic way. The best example in the luxury industry is a worldwide used set of standards called the “Leading hotels of the World” quality assurance[1] Common service…
Key ingredient #2 :Facilities Facilities include many important features of any luxury hotel, starting with a prime location. As one famous saying goes, there are three important factors in the hotel business: location, location, and… location[1] The building quality, as well as the upkeeping of its public areas will also be determinant. Here are some international…
Key ingredients for success Key Ingredient #1: Staffing and training A hot topic these days, as many countries relying on tourism struggle to find and retain qualified staff. In this respect, France is an interesting case study: any given year the hotel and restaurant has anywhere between 150’000 to 200’000 positions left vacant. In 2021,…
I recently read that many Parisians were emigrating out of town, due to the harshness of modern city life… and the rising real estate prices too! Although I can understand their motivations, I still think nothing can replace the Moveable Feast Paris is and has been, and hopefully will continue to be, even under the…
Summer is on its way, and Parisian “perchoirs” (rooftop bars and restaurants) are high on the travellers’ (and residents too!) list again, especially those offering outdoor facilities. Restaurant Café Georges at Centre Pompidou, offers great all round views of Paris with two different casual and elegant atmospheres. High quality products are on the menu,…
