Thank you Rob Stewart, fellow instructor at the AIM Paris, for the invitation to participate in the Disney’s New York Hotel visit this morning, with MBA2 students.

Our host chefs treated us to an extensive backstage tour, and did a great job explaining the scope of a large F&B department operation : convention centre hosting 1200 seated guests, 2 restaurants serving up to 1500 covers a day, room service, two bars including the famous Skyline bar!

The hotel features 400 rooms, with a total of 600 staff, 350 of them are dedicated to the F&B department.

A real pleasure to look into the mechanics of a large F&B department serving up to 20’000 guests a month. Impeccable HACCP standards, state of the art purchasing and logistics, smooth, highly efficient organization and management, with many smiles seen from guests and staff during the visit!

Looking forward to returning soon,